Return and Exchange Policy

We only accept returns and exchanges for damaged or defective products. You may exchange defective or damaged goods within 7 days.

Here are some of the products that are not eligible for the 7-days return and exchange policy:

  • Products that have been used, altered or washed.
  • Inners, instant hijabs, scrunchy, hand socks, clothing inners and face masks due to our strict hygiene policy.

We reserve the right to reject any return or refund request at our discretion.

What is the process to return a Cloud9 Studio product?

Contact us immediately via Instagram DM @Cloud9studio or email us at with product details and the issue.